Northway IPS is committed to total customer satisfaction, with the total respect of our micro and macro environment, our society is the main objective. It should be understood its present and future needs and strive to reach out to its expectations.
To achieve this the company is based on several values
Customer satisfaction:
Customer satisfaction is the purpose and the company's sustainability condition. That is why we are committed to daily to ensure and develop consumer satisfaction based on:
The quality of the product and services that is the basis of consumer satisfaction
The quality of the individual relationship with consumers, be it communication, retention, response to their questions or dispute processing
Training and protection of employees:
Promote and improve the professionalism of our employees through appropriate training and monitoring throughout our partnership. Indeed our internal developments program is part of our commitments to our employees
Communication:
-Internal: Regular dialogue with our partners is an integral part of the culture of Northway IPS. The day before informing management with the aim that everyone can better prepare for developments and be kept informed of the daily life of our society
-External: Continuous Disclosure our external partners is one of our priorities. We believe that the relationship with our partner born must be maintained either during or after our services
Safety:
Security is a cornerstone of our policy. Obviously, we must ensure the safety of our customers on all of our sites, in the same way, we must integrate daily staff safety by ensuring the physical integrity of persons. Many actions are undertaken on the ground in this context. We also need to think about enterprise security: fire protection, computer protection, environmental protection ...
Environmental protection:
The company is committed to long-term sustainable growth, thanks to responsible environmental practice materials
Use of products to minimize their environmental impact in the production, use and disposal.
Whenever possible, replacement materials deemed hazardous to the environment or human health from other less harmful.
Improving energy efficiency of processes and operations.
Implementation of measures to ensure that all liquid and solid wastes are treated and disposed of responsibly.
Maximum reduction of emissions to air, water and soil.
